941-219-9823                                       sitters@hpcluvspets.com
A free Meet & Greet (M&G) visit is required for all new pet sitting clients prior
to reservations being accepted.  This will allow us to assess the compatibility
between your pet(s) and sitter, plus it gives us time to go over all the details  
so we can give your pet the best care possible!

A 50% deposit is due at the M&G to reserve the pet sitting dates with the
balance due on the first visit.  I request seven (7) to ten (10) days prior to
date needed to schedule a Meet & Greet.  Last minute reservations can
only be accepted if there is time for the M&G visit and there is an opening.  
Payment in full is always due on or before the first visit.

We accept Paypal, cash or checks made out to
HPC Pet Sitters.  
If writing a check we MUST have a phone number and
Drivers License number on the check.
HPC Pet Sitting Service is NOT responsible for the loss, injury, illness, or
death of any pets that have free access to the outdoors.

For the safety of your pet(s), it is recommended that they be confined in
the house or a fenced yard for the duration of the pet sitting job.

All pets should have a collar around their neck with a visible identification
tag attached.

It is the responsibility of the pet owner to inspect gates, fences, latches,
etc. to insure they are in proper working order and there are no outlets
for pets to escape.
We realize things happen and plans need to be changed, however, once we have blocked off time for your
pet, chances are we have turned away other clients.  Our policy is to NEVER over book - we will not take on
so many visits that we have to rush from one to the next.  We are there to provide the daily care but also to
make sure your pets gets as much playtime, hugs and attention they deserve!  
Cancellations is PRIOR to start date.  NO refunds once visits start.

Cancel 2 weeks in advance of starting date—100%
Cancel 1 week in advance of starting date—75%
Cancel 2 days before starting date—no refund

Cancellation of continuing, daily visits will be credited to the next
service period
.
Reservations are not confirmed until you receive a confirmation email or speak with us personally.
Although not required but appreciated we ask that
clients email, text or gives us a quick call to let us
know you made it home OK.
Policies
IMPORTANT: Dogs are very social animals that depend on
human interaction for their happiness.  Just like people,
pets get bored and that could lead to destructive behavior
or even stress.  For these reasons HPC require that dogs
are scheduled a minimum of
two visits per day.  
For liability, safety, and security reasons, clients must disclose to HPC in advance
maintenance services (pool, lawn, plumbing, etc.).  It is also recommended that
client notify these individuals that HPC will be caring for your pets.

If any undisclosed individual is found to be on the property, the police will be
notified
immediately.  Sitters are instructed NOT to enter if unknown car or
persons are at or in residence.

House keys will be obtained during the M&G and can either be returned at the
end of a scheduled visit, kept by HPC through our Secure Key Program or you
can use our Lock box Program.  If keys are returned, a fee will be charge for
each pickup and return of future visits.

Keys kept on file with HPC are kept in a secure location.  They are identifiable by
our coding system and will not have any client information linked to them.  

Business Hours  
7am to 8pm     
HPC Pet Sitters will NOT lock keys inside the home or place them in a "secret" location outside on the last
day of visits to ensure pets are not left unattended if you are unexpectedly detained.
Please make all reservations 2 weeks in advance
NON-REFUNDABLE.  

New Years Eve, New Years Day, Easter,  4th of July,
Labor day, Memorial Day, Thanksgiving Day,
Christmas Eve, Christmas Day.
Home Sweet Home
Pet Safety Issues
Holidays
Making Reservations & Cancellations
Dogs
Security & Liability Issues
Payment
Meet & Greet
4654 State Road 64 E, #209  Bradenton, FL 34208                                                    941-219-9823                                                    sitters@hpcluvspets.com
Weather Safety
Dog walks and park visits will not be done in conditions that
are hazardous to either the pet or human such as extreme
heat or thunderstorms/lightening.  We follow advisories
that are posted by the local weather station.  

In such conditions, HPC will make every attempt to safely
take your dog out for a potty break but will not walk for long
periods in condition mentioned as to endanger the health
and well being of either your pet or that of the sitters.
Hooves Paws & Claws
Professional Pet Sitters, LLC
Honest Professional Care for your Pets
941-219-9823